About us

Who we are.

SPS is the Global Assistance arm of the Concentric Group, providing integrated Security, Medical, and Crisis Response solutions to clients worldwide. For more than 30 years, we have specialised in delivering point-of-incident support and coordinated global assistance, operating across over 140 countries. As part of Concentric Group, we combine SPS’s proven assistance capabilities with the broader expertise of Concentric Advisors in security risk management, intelligence, and staffing solutions, giving clients the confidence that wherever they operate, they have access to unmatched depth, scale, and experience.

What we do.

We protect your people, your assets and your reputation through cost-effective global risk mitigation, emergency assistance and response solutions. Although these solutions are on an international scale, they are always customised in line with the local environment.

How we do it.

Our approach to business is dynamic, personal and consultative, which enables us to navigate towards an unpredictable future where change comes quickly. We do the right things, in the right ways, for the right reasons, always.

Why chose SPS.

We offer integrated travel risk, security, medical, and crisis support solutions to clients in over 130 countries. Our extensive experience and valuable worldwide network allow us to deliver personalised services that adapt to any situation. SPS is always there to support our clients, ensuring they can live, work, and travel confidently.

Our Values

We have a proven track record of 30 years’ worth of international experience 

Corporate values and commitments displayed in an infographic with a 3D cube outline connecting sections about caring, accountability, trust, connection, innovation, and sustainability in a professional style.

SPS sits within Concentric Group, a leading global provider of risk management and assistance services. The Group brings together Concentric Advisors, recognised for its advisory, protective, and embedded staffing services, with SPS, delivering 24/7 medical, security, and crisis response through our Global Response Centre. Headquartered in the UK, SPS operates international subsidiaries across key markets, ensuring local delivery with global reach. Together, Concentric Advisors and SPS form a unified platform capable of supporting clients with end-to-end solutions, from proactive risk management to immediate assistance at the point of need.

Group structure

Our People

SPS’s reputation and brand is based on the collective experience of our team. Our personnel have the proven ability to provide client-focused and innovative solutions to challenging issues in complex environments. We guarantee the integrity, experience and quality of our personnel, who are on hand to deploy anywhere in the world to assist our clients.

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    Simon Sawyer

    CHIEF EXECUTIVE OFFICER

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    Martyn Barnes

    CHIEF SECURITY OFFICER

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    Lee Oughton

    VP LATAM

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    Andrew Taylor-Preston

    DIRECTOR, INSURANCE

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    Rob Stephenson

    SNR ADVISOR NATIONAL SECURITY & DEFENCE

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    Sarah Byrne

    DIRECTOR, MARKETING

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    Will Greig

    HEAD OF CRISIS MANAGEMENT & PRIVATE CLIENTS

  • Black and white photo of a smiling male healthcare professional wearing scrubs and a stethoscope around his neck.

    Dr. Duan Lemmer

    MEDICAL DIRECTOR

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    Arthur Bisschoff

    HEAD OF MEDICAL OPERATIONS

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    Ixchel Almaral Jiménez

    LATAM ACCOUNT MANAGER

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    Robyn Heath

    MEDICAL ACCOUNT MANAGER

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    Kevin Miller

    DIRECTOR, LOGISTICS & ASSET MANAGEMENT