Insurance

For more than three decades, SPS has supported corporations and high-net-worth individuals facing complex crises such as kidnapping, piracy, and extortion. Our dedicated KRE team provides discreet, confidential, and highly professional response services, drawing on trusted first-hand experience. We are the exclusive retained Crisis Response Service provider for Travelers Insurance, a leading underwriter in the Lloyd’s market since 1977. Alongside incident response, we deliver preventative training and consultancy, ensuring clients are equipped to reduce exposure and act decisively in emergencies. Our focus is always on safeguarding people, reputations, and assets while working closely with insurers worldwide.

SPS acts as the primary point of contact for millions of insured personnel worldwide, delivering rapid and effective support when serious accidents, medical emergencies, or disasters occur. Our 24/7 Global Assistance Centre provides everything from remote triage and advice to on-the-ground response, secure evacuation, and hospital admission. We align with insurers’ products and underwriter requirements, ensuring professional standards are upheld while maintaining strict cost containment. Our clinically led team prioritises safety and efficiency, offering a seamless experience that balances patient outcomes with financial responsibility. This integrated approach helps protect lives, reputations, and organisational resilience when clients need it most.

SPS has extensive experience supporting policies that protect assets and personnel against terrorism, political violence, and active assailant incidents. We deliver expert analysis, strategic guidance, and real-time support for organisations exposed to rapidly evolving risks. From targeted attacks and civil unrest to mass-casualty events involving firearms, vehicles, or explosives, our consultants are on hand to assist. Services include incident response, evacuation coordination, stakeholder communication, and post-event recovery planning. By aligning with insurers, we ensure coverage is operationally deliverable and backed by proven crisis response. Our mission is to safeguard policyholders navigating complex, unpredictable global threats with confidence.

SPS provides expert support in addressing risks posed by individuals who demonstrate persistent, obsessive, or inappropriate interest in clients, such as stalking or harassment cases. Our behavioural threat assessment specialists analyse patterns, recommend protective strategies, and intervene proportionately to protect policyholders’ safety and wellbeing. Working in partnership with insurers, employers, and where necessary law enforcement, we deliver preventative advice, active monitoring, and rapid response to escalation. Our approach balances discretion and professionalism with compassion, ensuring sensitive situations are handled effectively. The result is practical reassurance for those affected, with reputational, financial, and security risks contained at every stage.

SPS is a retained provider for leading aviation insurance intermediaries, delivering 24-hour specialist assistance for incidents impacting passengers, crew, and operators. Our services include search and rescue, emergency medical response, evacuation, and wider crisis support. With global reach and aviation expertise, we coordinate rapidly with local authorities, medical teams, and regulators to ensure effective outcomes. Whether dealing with in-flight medical emergencies, security threats, or large-scale incidents, we focus on minimising disruption and protecting lives. By integrating operational knowledge with insurance requirements, SPS helps clients manage risks across this highly regulated and high-stakes sector with confidence and professionalism.

We partner with insurers to design innovative products, close coverage gaps, and strengthen response protocols in high-risk markets. Our work includes developing procedures, claims frameworks, and escalation pathways that ensure policies are practical and operationally robust. Alongside product development, we lead cost containment strategies to manage unpredictable medical and security expenses without compromising quality. By leveraging our provider network, negotiating rates, and challenging inflated charges, we reduce costs while maintaining premium service standards. Clients benefit directly from these efficiencies, ensuring both sustainability and value. This combined focus on innovation and cost control enhances trust and long-term resilience.