Global Emergency Assistance & Response

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Why do you need a membership?

Travel insurance is primarily designed to provide financial protection against routine travel issues, such as trip cancellation and local medical bills. GEAR is a membership program that has been specifically designed to help you in extraordinary situations, including a life-threatening travel crisis or a security emergency. You may find that some travel insurances include these services, but none specialise in handling these types of incidents on a daily basis.

Our dedicated security and medical teams provide consultation and evacuation services for our members when they are in danger - anytime and anywhere.

A point of incident solution designed to see you through a crisis

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    Protection for the Entire Family

    GEAR provides comprehensive emergency security and medical assistance for travellers around the world. Depending on your membership level, we will provide medical evacuation and repatriation to either the nearest hospital or medical facility equipped to handle your condition, or to your home country. While most assistance companies provide medical reparations from the source country hospital to the home country hospital, we go that step further and specialise in medical assistance and evacuations from the point of incident.

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    Why should you buy GEAR?

    GEAR provides 24/7 global coverage and support, ensuring assistance wherever you are worldwide. This coverage is cost-effective, making it an affordable choice for travellers. GEAR's instant activation ensures immediate access to assistance when needed. Notably, it eliminates out-of-pocket expenses, offering financial peace of mind during emergencies. Additionally, GEAR's professional medical and security response teams at the point of incident ensure the best possible assistance in any situation, making it a prudent investment for your travel needs.

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    What reasons are there for placing your trust in GEAR?

    Powered by SPS, GEAR is a travel assistance membership designed to assist members in an emergency. Focusing on proactive risk management for global travellers. Our dedicated security teams provide consultation and evacuation services for our members when they are in danger - anytime and anywhere.

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    Designed to Provide Total Care

    Our tele-medical service is available to you for mild to acute medical issues. Our in-house practicing medical team of doctors and nurses is available 24/7 to listen to your symptoms (by phone, chat or video), and will advise you on the most likely cause. They will provide clear and simple advice, guidance, and medicines (although local regulations may limit this service to medical advice ONLY).

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    Unrivalled Technology

    GEAR Tech is included with every membership, providing a panic button and direct access to the Global Response Centre with location-based alerts. GEAR Tech also provides access to country specific advice, including recommended vaccinations, security and medical information, cultural 'dos and don'ts', language, climate, visa and passport requirements, travel and transportation advice, currency converter, public holidays and festivals.

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    "I have travel insurance. Thanks" Great, we still need the $130,000 now.

    Travel insurance is primarily designed to provide financial protection against routine travel issues, such as trip cancellation and local medical bills. GEAR is a membership program that has been specifically designed to help you in extraordinary situations, including a life-threatening travel crisis, or a security emergency. You may find that some travel insurances include these services, but none specialise in handling these types of incidents on a daily basis.

FAQs

  • GEAR is a travel assistance membership that is focused on Medical, Security and Natural Disaster responses that are not typically available in most travel insurance policies.

  • GEAR Tech is a smart app designed for members to provide them situational awareness and ease of activating their membership.

  • No, GEAR is a travel assistance membership. Travel insurance is primarily designed to provide financial protection against basic travel issues like trip cancellation and local medical bills. GEAR is a membership program that has been specifically designed to help you in extraordinary situations, such as a life-threatening travel crisis, or a security emergency. You may find some travel insurances may include these services, but travel insurance doesn’t specialise in handling these kinds of situations on a daily basis.

  • For a full list of security and medical benefits, please see here

  • Yes, apart from when a member elects to travel to Sanctioned countries, or locations where a recognised authority [being the home or host country, British Foreign Office, United States Department of State, and/or the Foreign Office of Canada] advises against all travel, the membership agreement is then amended to security advice only.

  • Yes, you can buy any duration of cover from 8 days to 90 days.

  • The member can determine their own privacy features within GEAR Tech ranging from the Global Response Centre having the ability to see what country the member is in in through to an exact location. Historic locations are not displayed, only live locations to assist with evacuations.

  • Simply open the app and press the distress button, this will alarm in our Global Response Centre highlighting your position and we will provide assistance up to the level of benefits included within your membership. No claims forms or extra payments are required.

  • Depending on your membership level we will provide emergency medical evacuation to either the nearest hospital or medical facility that is equipped to deal with the medical emergency, or home country hospital.