Accident & Health
The medical, security and crisis response behind insurers' Accident & Health policies, activated the moment a policyholder needs it.
You underwrite the risk.
SPS delivers the response.
SPS is the operational capability behind Accident & Health policies, activating the moment a policyholder needs medical, security or evacuation support, anywhere in the world.
The policy
Sets out what is covered and the limits your policyholders rely on.
The SPS response
Delivers the medical, security and evacuation capability that turns that cover into action, from first contact to final resolution.
As the global assistance arm of Concentric Group, SPS is trusted by leading insurers, underwriters and brokers across more than 180 countries, providing the infrastructure that lets you underwrite confidently in complex, high-risk and remote environments, with a single point of accountability and strict cost containment throughout.
End-to-end accountability on every case.
SPS is the global assistance arm of Concentric Group, bringing medical, security and crisis response together under one 24/7 hub. Every incident is managed from first contact through to final resolution: clinically led, cost-contained and fully documented for the insurer.
Every evacuation, physician-approved before it proceeds.
The capability behind every claim.
24/7 Incident Activation
Immediate case management through the SPS Global Response Centre for any medical emergency, security incident or evacuation requirement.
Medical & Security Evacuation Coordination
Air, ground or sea transport to move injured or at-risk policyholders to the right facility, including cross-border transfers and fixed-wing air ambulance missions from urban, remote and austere locations.
Medical Network & Cost Containment
A rigorously vetted global network of hospitals, clinics, specialist physicians and air ambulance providers. Every decision is clinically led, with in-house physicians approving plans and overseeing costs before missions proceed.
Security Advisory & Extraction
Specialist security advisors and trusted local partners supporting policyholders in unstable or high-risk environments, with liaison to local authorities and embassies as required.
Trauma & Post-Incident Support
Psychological support and welfare coordination for individuals affected by serious incidents or traumatic events.
Operational Intelligence & Risk Monitoring
Continuous monitoring of geopolitical and operational risk, supported by pre-travel safety briefings and country-specific threat assessments.
Support in your policyholders' pocket.
Throughout every journey, policyholders are supported by our travel risk application, with real-time alerts, a one-tap emergency response function and direct access to the Global Response Centre.
- Real-time alerts tailored to where they are
- One-tap emergency response and check-in
- Direct line to the 24/7 Global Response Centre
Real-time country and city alerts, on the ground.
Heightened security activity reported in the city centre. Avoid the area where possible.
Cover that travels everywhere your policyholders do.
Corporate & Institutional
- Occupational and workforce deployments
- HNW individuals and private clients
- Schools, universities and student travel
- Contingency and event participants
Maritime & Offshore
- Offshore energy workers and remote industrial sites
- Merchant shipping crews
- Charter aviation personnel
- Commercial fishing fleets
- Private yacht crews and maritime hospitality staff
Hostile Environment & Conflict
- Media and journalists in hostile environments
- NGOs and humanitarian workers
- Corporate travellers on high-risk programmes
Sports, Leisure & Entertainment
- Sports and entertainment professionals
- Leisure and adventure activity participants
Built to fit how you operate.
- Proven operational response behind A&H policies worldwide
- Integrated medical, security and crisis response through one 24/7 command hub
- Clinically led case management, with in-house physicians approving all evacuation plans before missions proceed
- Reduced claims severity through rapid intervention and cost containment at the point of incident
- Insurer-ready case documentation, cost reporting and audit trails as standard
- Integration with broker, MGA and carrier response frameworks
Response, proven in the hardest places.
After a serious injury on an offshore platform, SPS activated a full medical evacuation through the GRC. A helicopter transfer to a regional hospital was coordinated within hours, followed by a fixed-wing air ambulance to Europe for specialist surgery. SPS managed all logistics, clinical liaison and cost containment on behalf of the insurer.
When a field engineer was injured during civil unrest, SPS coordinated a dual medical and security evacuation. Within six hours the GRC activated regional aviation partners, secured clearances and transferred the patient to a Tier 1 hospital. Every step was managed through SPS's integrated response framework, with continuous medical oversight.
A policyholder on a corporate travel programme was admitted to hospital with a serious illness where specialist facilities were limited. SPS case managers liaised directly with the treating hospital, arranged transfer to an appropriate regional facility, managed admission administration and coordinated repatriation once the patient was fit to travel. The insurer received full cost documentation throughout.
What insurers ask us.
The Global Response Centre operates 24/7, and one call begins case management immediately. In recent incidents, dual medical and security evacuations have been activated within hours.
Every medical decision is clinically led. In-house physicians approve evacuation plans and oversee costs before missions proceed, and full cost reporting and audit trails are provided as standard.
Insurer-ready case documentation, cost reporting and audit trails are provided as standard, with a single point of accountability from first contact to final resolution.
SPS is aligned to ISO 9001, ISO 31030, ISO 45001 and ISO 27001, and to the ISPS Maritime and Port Security Code.
Yes. Our response integrates with broker, MGA and carrier frameworks, providing the operational capability behind your A&H policies without disrupting how you already work.
Let's talk about your A&H requirements.
Whether you underwrite, broker or carry the risk, SPS provides the medical, security and evacuation response that stands behind your policies, anywhere in the world.
SPS, a Concentric Company, is the global assistance arm of Concentric Group, a global provider of integrated medical, security and crisis response solutions established in 1991. Services are arranged at SPS's discretion and are subject to the relevant terms, conditions and exclusions. This page is for information only and does not constitute an offer of insurance.