Integrated Risk Management for Mining
One accountable partner for medical, security, crisis and training across Africa
Operating in Africa's mining regions means managing medical, security, political and crisis risk at once, often on remote sites hours from help. SPS brings all of it under a single, accountable partner.
Operating in Africa’s mining regions means managing medical, security, political and crisis risk at once, often on remote sites hours from help. The landscape is complex. Your risk management shouldn’t be.
SPS delivers medical, security, intelligence and crisis response in-house, coordinated 24/7 through our Global Response Centre, so you deal with one accountable partner across the whole risk picture, from prevention through to recovery.
The Mining Risk Landscape
African mining is entering a delivery phase, with new projects reaching production across remote and often volatile regions.
The geography of mining increasingly overlaps with the geography of instability, and every new mine, camp and expansion brings a duty of care for the health, safety and security of the workforce, frequently hours from definitive care. Investors, insurers and host governments now expect this to be a demonstrable, tested capability rather than a discretionary spend.
One partner, in-house.
Where others broker security and medical cover through third-party alliances, SPS delivers it in-house under one contract, with our own vetted people and assets on the ground across Africa.
How We Support Mining
Crisis Management and K&R
Crisis planning and 24/7 response, specialist kidnap and ransom response, and emergency evacuation, all tested through our Mining Crisis Readiness Programme (MCRP).
What’s included in Crisis Management and K&R
- Crisis Management PlanningReview and development of your Crisis Management Plan (CMP), aligned to your operations and to recognised standards.
- 24/7 Crisis ResponseImmediate activation through the Global Response Centre, with experienced multilingual consultants managing the incident alongside your team.
- Kidnap and Ransom (K&R)Specialist response to kidnap, ransom and extortion, including response consultants and close coordination with your insurers.
- Emergency EvacuationPlanning and coordination of emergency and political evacuations anywhere in the world.
- Exercises and ReadinessTabletop, functional and full-scale crisis simulation exercises, delivered through our Mining Crisis Readiness Programme (MCRP), that test your plan, people and command structure.
Medical
24/7 doctor-led assistance, point-of-incident response, aeromedical evacuation and repatriation, backed by an established South African medical hub, continent-wide medevac reach and our Virtual Clinic and Virtual Consultation Room.
What’s included in Medical
- Global Medical Assistance24/7 access to medical advice and case management through our Global Response Centre.
- 24/7 Doctor-Led TriageRound-the-clock, doctor-led remote clinical triage and medevac coordination from the GRC, backing your site-based medics and nurses, with GoodSAM video triage extending clinical reach to remote locations from any mobile phone, with no app or accessory required.
- Point-of-Incident ResponseOn-scene medical response, casualty handling and stabilisation in remote and austere environments.
- Aeromedical Evacuation and RepatriationCoordination of air ambulance, medical evacuation and repatriation, with hospital liaison, drawing on a network of 220 air ambulances.
- Integrated Medical and SecurityMedical and security duty of care under a single, in-house contract and one accountable partner, not a chain of subcontractors.
- Clinical NetworkAccess to more than 65,000 vetted clinicians worldwide, subject to a three-stage vetting process, with aeromedical doctors and paramedics in-house.
- Clinical GovernanceAn integrated management system aligned to ISO 9001, 27001 and 31030, with DCB0160-structured clinical risk management.
- Virtual Clinic and Virtual Consultation RoomA doctor-led consultation room that extends definitive clinical care to remote sites, with trained site first aiders, on-site diagnostic equipment and live doctor support via GoodSAM into the GRC.
Security and Executive Protection
Managed travel security, executive protection and ground coordination, moving your people safely from city hubs to remote sites with our own vetted teams and vehicles, delivered ethically and in line with the Voluntary Principles on Security and Human Rights (VPSHR).
What’s included in Security and Executive Protection
- Secure Transfers and Ground CoordinationVetted security drivers and coordinators moving your people safely between city hubs and remote mine sites, from arrival to departure.
- Executive ProtectionArmed or unarmed Executive Protection Officers (EPOs) who protect your people and their reputation, matched to the threat, with armoured or soft-skin vehicles and police escorts as required.
- Advance and ReconnaissanceVenue, route and site reconnaissance and risk assessment carried out before any movement, visit or site mobilisation.
- Airport and Transit SupportAirport expediting and chartered air transits to keep movement secure, efficient and discreet.
- Residential and Site SecurityProtective security for leadership and visiting personnel at residences, camps and operational sites.
- Intelligence and BriefingsPre-departure briefings from the SPS Intelligence Team and ongoing threat monitoring to inform every movement.
- Ethical and VPSHR-AlignedSecurity delivered in line with the Voluntary Principles on Security and Human Rights (VPSHR), with vetted personnel, clear rules on the use of armed protection, and accountable liaison with public security forces.
Political Violence
Political risk intelligence, contingency planning and emergency evacuation for operations exposed to unrest, resource nationalism and instability.
What’s included in Political Violence
- Political Risk IntelligenceCountry and threat monitoring with early warning of deteriorating situations.
- Contingency PlanningPractical plans for evacuation, shelter-in-place and business continuity during unrest.
- Emergency and Political EvacuationPlanning and coordination of evacuations when a situation deteriorates quickly.
- 24/7 Crisis ResponseImmediate activation and incident management through the Global Response Centre.
- Insurance IntegrationCoordination with your political violence insurance cover, so response and cover work together.
Travel Risk Management
Traveller tracking, real-time intelligence and 24/7 assistance, aligned to ISO 31030 and powered by the Safeture platform.
What’s included in Travel Risk Management
- Traveller TrackingKnow where your people are at all times, powered by the Safeture platform and mobile app.
- Real-Time Intelligence and AlertsAI-led intelligence and a team of 24/7 analysts, delivering alerts straight to travellers.
- Pre-Travel Risk AssessmentCountry and journey risk assessments and briefings before your people travel.
- 24/7 AssistanceImmediate support through the Global Response Centre wherever a traveller is in the world.
- Journey ManagementSecure transport and route planning for movement through high-risk regions.
Membership
Assistance membership that puts all costs under our control with no claim forms, coordinated alongside your existing insurance.
What’s included in Membership
- Corporate MembershipFor your business travellers and expatriates, providing support up to $500,000 per incident, with all costs arranged and controlled by us.
- 24/7 AssistanceA single point of contact through the Global Response Centre, day or night, wherever your people are in the world.
- Medical Support and EvacuationAccess to medical assistance, point-of-incident response and coordinated aeromedical evacuation.
- Security Support and EvacuationAccess to security assistance and advice, and coordination of emergency evacuation when a situation demands it.
- A Service, Not an Insurance PolicyMembership is a service through which we arrange and coordinate response. It is not an insurance policy and sits alongside, not in place of, your own cover.
Risk Advisory
Risk assessments, security surveys, intelligence and due diligence to help you understand and reduce risk before it becomes an incident.
What’s included in Risk Advisory
- Risk AssessmentsSite, country, project and journey risk assessments tailored to your mining operations, identifying the threats that matter and how to mitigate them.
- Security SurveysPhysical security surveys of sites, camps and facilities, pinpointing vulnerabilities and setting out practical, prioritised mitigation.
- Intelligence and InsightsStrategic and tactical intelligence, country and threat monitoring and supply chain risk analysis, so you can allocate resources where they are needed most.
- Due Diligence and InvestigationsThird-party, partner and asset due diligence, forensic investigation and asset tracing, conducted discreetly and within the law.
- Advisory and ConsultancyExperienced consultants on an ad-hoc or retained basis, including embedded advisory support during project mobilisation, periods of heightened risk, and advice on ethical, VPSHR-aligned security arrangements.
Training and Exercises
Medical, fire and safety training delivered by professional paramedics under doctor-led clinical governance, and full-scale crisis simulations that leave your people genuinely ready.
What’s included in Training and Exercises
- Medical TrainingFirst Aid (Basic and Advanced), Stop the Bleed major haemorrhage control, and the Mine-Medical and Fire Safety course.
- Fire and Safety TrainingBasic Fire Safety, Wildland Fire Safety and SHE Representative training, built for high-risk and remote environments.
- Crisis and Incident ExercisesTabletop, functional and full-scale crisis simulations through our Mining Crisis Readiness Programme (MCRP), testing your plan, people and command structure under pressure.
- TSF Crisis ExercisesImmersive on-site simulation of tailings failures, spanning on-scene teams, the operations room and the boardroom, with live media, government and community engagement.
- Post-Exercise ReviewA full post-exercise report evaluating performance and setting out clear, actionable recommendations to strengthen your Crisis Management Plan.
- Clinically Led and TailoredCourses delivered by professional paramedics under doctor-led clinical governance, tailored to your mining environment and aligned to your legal training obligations.
Across the Project Lifecycle
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Exploration and pre-entry
Country and site risk assessment, intelligence and secure access as you evaluate and enter new ground.
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Mobilisation and construction
Journey and site security, medical cover and crisis planning as people and assets arrive on site.
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Production and operations
24/7 medical and security, travel risk management and tested crisis readiness through the operating life of the mine.
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Expansion and closure
Continued protection, evacuation planning and support through expansion, downsizing and transition.
Why SPS
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One accountable partner
Medical, security, intelligence and crisis capability under a single, in-house contract, not a subcontracted alliance.
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Real assets on the ground
Our own vetted teams, vehicles and coordinators across Africa, so we respond to risk rather than only advising on it.
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Established in Africa
A South African medical hub and continent-wide network, for a credible chain from remote site to definitive care.
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Backed 24/7 by the Global Response Centre (GRC)
One number for any incident, anywhere, day or night.
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Certified and accountable
An integrated management system aligned to ISO 9001, 27001 and 31030, with security delivered to the Voluntary Principles on Security and Human Rights (VPSHR).
Proven in the Field
For over three decades, SPS has protected people, assets and reputations across some of the world’s most demanding environments. In Africa this year alone, we have delivered more than 35 secure transport operations and repeat-commissioned tailings storage facility (TSF) crisis exercises at a major African gold mine.
Live medical casualty simulation, Sukari Gold Mine, Egypt
SPS designed and delivered acclaimed, repeat-commissioned TSF crisis exercises at the Sukari Gold Mine, simulating the critical first hours of a tailings failure across on-scene, control-room and executive levels, leaving teams not just trained but genuinely ready to engage with any crisis.
Emergency Preparedness: GISTM Principle 13
It requires a site-specific, regularly tested Emergency Preparedness and Response Plan, including annual training and full-scale simulation exercises at least every three years.
Ensuring Demonstrable Readiness
Clear evidence, for boards, regulators, investors and insurers, that plans are not merely written but proven under realistic conditions.
“The Crisis Management Exercise delivered by SPS was a revelation. Incorporating real-world scenarios ensures our team is not only trained but genuinely prepared.”
Manager, Sukari Gold Mine
About SPS
Established in 1991 and now the Global Assistance arm of Concentric, SPS provides integrated risk management and support services in more than 180 countries. Headquartered in Hereford, UK, with regional hubs across Europe, the Middle East, Africa and Asia-Pacific, we deliver mining crisis solutions, travel risk management, security and K&R response, medical support and broader crisis response through one coordinated partner, backed 24/7 by our dedicated Global Response Centre (GRC).
For the mining sector, this means a trusted partner across the full risk lifecycle: prevention, preparedness, response and recovery.
How Pricing Works
Pricing is set by service line and covers retainers, case and response fees, assessments, and training and exercises, giving consistent and predictable costs for mining clients contracting directly with SPS. A full rate card is available on request.
Scope, population and geography drive final pricing. Third-party costs are charged at cost plus 15% where activated unless expressly contracted. All prices in USD.
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