Travel Risk Management
Duty of care, delivered.
Storms, disasters, protests and terror events can disrupt operations and put people at risk, often with little warning. Most organisations don’t have a large internal security team, and building one means separate systems for monitoring, communication and response, plus another provider for help on the ground.
SPS brings all of this together in one service. Concentric’s Travel Risk Management (TRM) platform keeps your travellers informed and visible, and our 24/7 Global Response Centre monitors, alerts and responds as an extension of your own team. The service is aligned to ISO 31030, the international standard for travel risk management, so you can meet your duty of care without the cost of building it yourself.
Protection across the whole journey.
From the moment a trip is booked to the follow-up after an incident, the platform and the GRC work as one service.
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Pre-travel
Country and city risk ratings, destination reports and pre-travel briefings prepare people before they leave. Flight, hotel, rail and hire car bookings are captured automatically from your travel management company.
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On the move
The app sends alerts based on each traveller’s location, while your dashboard shows where people are against events monitored 24/7 by AI and analysts.
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In an emergency
One tap on the emergency button reaches the GRC. A case is opened, advice is given remotely, and medical, security or evacuation support is coordinated on the ground when needed.
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After an incident
Every action is recorded in our case management system, giving HR, risk and insurance teams a full audit trail. Welfare and post-incident support is available for those affected.
Safety information and help, one tap away.
Travellers download the app before they go. It keeps them informed wherever they are and connects them straight to the GRC.
Stay informed
Alerts for the traveller’s location, global alerts and local news, plus country guides covering safety, medical, travel and culture, travel bookings and gate changes, a currency converter and 12 travel safety e-learning modules.
Get help fast
An emergency button connected to the GRC, local emergency numbers that update with the traveller’s position, a healthcare advice line and location sharing with colleagues.
A privacy setting lets travellers share their country rather than their exact position. They still appear on your dashboard, at country level.
Every traveller and site, on one screen.
Live visibility
A single view of travellers, offices and sites, with a live incident feed, country and city risk ratings and high-risk traveller flags.
Bookings and itineraries
Integrated with global distribution systems and all major travel management companies, so flights, hotels, rail and hire cars are captured automatically.
Mass communication and crisis management
Message staff and sites by email, SMS, phone and in-app notification. A virtual crisis room lets you coordinate your crisis management team, with audit logs and document storage.
Alerts your people can act on.
Critical events are monitored worldwide by AI and a team of 24/7 analysts. The GRC then adds ground truth and local intelligence from open and closed sources, so alerts are accurate and relevant to where your people are.
- Real-time global, regional and local alerts, matched to your travellers and sites
- Country and city risk assessments
- Destination reports and travel risk profiles
- Pre-travel planning and operational support
- Bespoke intelligence and security reporting
- A monthly intelligence suite of video briefings, written insights and special reports
When something goes wrong, a real team answers.
The GRC runs the platform around the clock. SPS is approved by Lloyd’s of London as a security and medical evacuation provider, and every action is recorded in our own case management system.
Contact
The traveller presses the emergency button in the app or calls the GRC directly.
Case opened
The GRC takes their details, opens a case and gives immediate remote advice.
Response
Our in-house medical team handles medical cases. If security support is needed on the ground, it is deployed once the client approves.
Resolution
The case is managed through to resolution, with the client kept updated throughout.
Our in-house medical capability covers a healthcare advice line, travel consultation, medical incident response and insurance activation.
Built for the people responsible, and the people travelling.
For your organisation
- Meet your duty of care with a service aligned to ISO 31030
- One provider for monitoring, communication and response on the ground
- A full audit trail for HR, risk and insurance teams
- Point of incident support through more than 65,000 audited local partners
- Programmes tailored to you, with predictable annual budgeting
For your travellers
- Help in one tap, 24 hours a day
- Alerts that are relevant to where they are
- Local emergency numbers wherever they land
- Country guides and travel safety training before they go
- A privacy setting they control
Supporting people who travel for work, including
- Corporate travellers
- NGOs and humanitarian teams
- Media and journalists
- Energy and remote industrial sites
- Maritime and offshore crews
- Schools and universities
Choose your level of cover.
Every programme includes the TRM platform, the traveller app and 24/7 access to the GRC. Choose the level of transport and repatriation cover that fits your risk profile.
| What’s included | Priority | Secured | Assured |
|---|---|---|---|
| 24/7 Global Response Centre access | Included | Included | Included |
| Point of incident support | Included | Included | Included |
| Medical, security and intelligence advice and case management | Included | Included | Included |
| Response to kidnap, ransom and extortion | Included | Included | Included |
| Insurance coordination | Included | Included | Included |
| Dedicated account management | Included | Included | Included |
| TRM platform and traveller app | Included | Included | Included |
| Transport to the nearest appropriate care or safe location, cost included | Not included | Included | Included |
| Repatriation home by commercial air | Not included | Included | Included |
| Repatriation home by air ambulance or charter flight | Not included | Not included | Included |
Not sure which level fits? Speak to our team and we’ll recommend one based on where your people travel.
Proven when it matters.
South Africa, civil unrest
When civil unrest broke out in Cape Town, SPS liaised with local police and deployed a protection officer to move two executives from a global financial institution safely to the international airport.
Middle East, conflict evacuation
As conflict escalated, SPS organised a chartered aircraft evacuation from Tel Aviv to Dubai for a corporate client, managing medical screening, passenger manifests and ground logistics.
Sudan, humanitarian NGO
During nationwide violence and fuel shortages, SPS coordinated secure road convoys and a Red Sea maritime evacuation to bring NGO personnel to safety.
Recent responses also include
Corporate evacuation during airspace disruption in Dubai, rapid relocation of energy sector personnel in the Gulf, cross-border medical evacuation for humanitarian staff, a missing child search in the Democratic Republic of the Congo, and hurricane medical support in the Caribbean.
Talk to the people who design your programme.
Juan and George work with corporate clients, insurers and brokers to build travel risk programmes around how your people actually travel.
Juan Peña Núñez
Director of Insurance, Accident & Health, Concentric
Juan joined Concentric from Zurich Insurance, where he was Senior Development Underwriter in the UK Accident & Health team, managing global accounts and key broker relationships. He also brings more than 25 years in the 24/7 medical, security, travel risk and crisis response industry. A polyglot, he works with insurers, brokers and corporate clients, bringing an underwriter’s view of risk to how people are protected when things go wrong.
Email Juan
George Dagnall
Director of Insurance & Partnerships, Concentric
Based in London, George has worked as an underwriter, broker and consultant, giving him a rare end-to-end view of how the insurance market and real-world operational risk fit together. He turns operational, geopolitical and security threats into practical, insurable services, from pre-bind insight to live incident coordination, and leads Concentric’s work with the insurance market across special risks, political violence, kidnap and ransom, travel and complex claims.
Email GeorgeFor general enquiries, email info@sps-global.com or call +44 (0) 1432 760179.
Questions we’re often asked.
What is travel risk management?
Travel risk management is how an organisation protects people who travel for work: preparing them before they go, tracking risks while they are away and responding quickly if something goes wrong. SPS delivers all three through Concentric’s TRM platform and our 24/7 Global Response Centre.
Is the service aligned to ISO 31030?
Yes. Our travel risk management service is aligned to ISO 31030, the international standard for travel risk management, alongside ISO 9001, ISO 27001 and ISO 45001.
What happens when a traveller presses the emergency button?
The alert goes straight to the GRC. The team takes the traveller’s details, opens a case and gives immediate advice. Our in-house medical team handles medical cases, and if security support is needed on the ground we deploy it once you approve. Every action is logged.
Can travellers keep their exact location private?
Yes. Travellers can switch on a privacy setting so they appear on the dashboard at country level rather than at their exact position. They can still raise an alarm and reach the GRC at any time.
Does the platform work with our travel management company?
Yes. It integrates with global distribution systems and all major travel management companies, so flight, hotel, rail and hire car bookings are captured automatically, without travellers entering anything.
Is evacuation included?
Every programme includes 24/7 GRC access, point of incident support and medical, security and intelligence advice. Secured adds transport to the nearest appropriate care or safe location and repatriation home by commercial air, with costs included. Assured also adds repatriation by air ambulance or charter flight.
Which countries do you cover?
We support clients in more than 180 countries, through the GRC and a vetted network of more than 65,000 audited local medical and security partners.
Can insurers and brokers offer this to their clients?
Yes. SPS already provides the operational response behind Accident & Health policies and works within broker, MGA and carrier response frameworks. Speak to Juan or George to discuss a partnership. Find out more about our insurance services
Talk to us about your travel risk programme.
Tell us where your people travel and we’ll show you how the platform and the GRC would work for your organisation.
Or call +44 (0) 1432 760179