Enterprise Solutions

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SPS is the Global Assistance arm of the Concentric Group, delivering integrated medical, security, and crisis response for organizations operating in complex and high-risk environments worldwide. Since 1991, we have supported multinational corporations, insurers, governments, NGOs, and prominent individuals with end-to-end incident management when it matters most.

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Global Assistance

At the core of our enterprise offering is SPS Global Assistance: a single, accountable capability providing 24/7 medical, security, and crisis response, coordinated through our Global Response Centre. From first alert to final resolution, SPS manages every incident end-to-end, removing fragmentation, reimbursement delays, and operational risk.

Backed by Concentric’s global scale, financial strength, and aviation access, SPS delivers complex evacuations, medical repatriations, and crisis operations worldwide. Our clients benefit from immediate, indemnified access to response services, insurer-ready reporting, and compliant duty-of-care delivery across their global footprint.

Staffed by in-house former military, law enforcement, intelligence, and advanced medical professionals, SPS provides enterprise clients with the confidence that every incident is managed by experienced operators with a proven track record in the world’s most challenging environments.

Enterprise Solutions extend this core Global Assistance capability with specialist security, medical, intelligence, training, and operational support services, delivered as part of a single, integrated response framework.

SPS protects people, safeguards operations, and maintains continuity wherever your organization operates..

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Additional Solutions

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    Crisis Management

    Since 2010, our multilingual consultants have managed over 600 cases across 35+ countries. From our UK headquarters, our 24/7 Global Response Centre delivers world-class crisis management, intelligence, and emergency evacuations through proprietary technology and global reach.

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    Medical Services

    Essential specialisation in point of incident medical response through our Global Medical Assistance and Response Centre. We make sure that you and your people have access to the best possible medical advice and care whether at work, home or while travelling.


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    Security Services

    Our intelligence and security services have been developed over decades based on our first-hand experience, which best qualifies us to safeguard your organisation and your employees. Our approach allows for a balanced measure of risks, and we work closely with you to identify, assess and mitigate those that are potentially harmful to your business.

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    Travel Risk Management

    The latest cutting edge technology powers our Global Response Centre. This is a powerful and new approach to safety and security management, with a combination of A.I. led intelligence and a team of 24/7 analysts, all accessed via mobile application.

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    Emergency Response

    Our track record includes the management of thousands of cases, where we have protected people, assets and reputations. We also offer an emergency and assistance response membership (GEAR) for a comprehensive solution where all costs are covered and no claim forms are required.

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    Logistic Services

    Scheduling a business trip? Need relief supplies after a natural disaster? When dealing with an unfamiliar or austere environment, it is difficult to put the required logistics in place without a network of reliable service providers. Our team is on standby to help with a full range of logistical support, including fencing, flights and catering solutions.

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    Consultancy

    The tolerance threshold for risk varies across companies and industries. We invest the time to get to know your business; how and where it operates, and the level of risk that you are prepared to tolerate. We provide experienced consultants on an ad-hoc or retained basis to advise and support your organisation around its specific needs.

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    Special Projects

    Our experience includes the rapid deployment of fully equipped teams to assist in establishing new client operations in complex environments; providing and facilitating all elements of a client’s internal security team on long term projects. Our integrated service allows you to concentrate on your primary business function, leaving us to identify and provide appropriate support to protect your people, your assets and your reputation.

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    Training & eLearning Services

    Tailored and bespoke courses facilitated by experienced instructors cover essential topics on travel, security, medical emergencies and crisis management. Make sure that your team is prepared for any and every eventuality.

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    Staff Outsourcing

    We give you access to knowledgeable, skilful and experienced security and medical personnel at short notice. We deploy the right people within the agreed time-frame and deliver professional staff who are chosen to align with the needs and the culture of your organisation. Our assignments are available for flexible periods of time, which affords our clients the freedom to adjust their resources (and budgets) as required.

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    Investigations

    From asset tracing to forensic investigations, we have the skill set and experience to provide an external investigation on your organisation’s behalf. With law enforcement budget cuts, we often conduct fraud investigations and surveillance across continents. Our test purchasing team is on hand to protect your brand. Acting within the law, we have the power to obtain evidence of fraudulent activity.

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    Intelligence

    The world is constantly changing and evolving, which challenges the ability to make informed critical business decisions. Our strategic and tactical intelligence will keep your people safe, reduce your supply chain risk, protect your assets, and enable you to better allocate security resources to where they are needed most. With unprecedented levels of remote working, your duty of care is now more challenging than ever.

Recent Cases

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Global Response Centre

Our 24/7 Global Assistance and Response Centre is the cornerstone of our division. Located in Hereford, United Kingdom, it is manned by a dedicated team of specialised and experienced response experts. They are committed to supporting field teams and to guiding our clients through any incident they face. Their sole purpose is to protect what matters most - your people, your assets and your reputation. Our secondary support Response Centre is located in Johannesburg, South Africa.

Over the last 30 years we have invested in providing professional, timely and efficient, tailored and exclusive solutions to our clients. All cases are supported by cutting edge proprietary technological systems for case management and intelligence.